{"id":1418,"date":"2020-04-15T13:01:18","date_gmt":"2020-04-15T11:01:18","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=1418"},"modified":"2020-04-15T13:01:18","modified_gmt":"2020-04-15T11:01:18","slug":"id-500210","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/id-500210\/","title":{"rendered":"Errores al instalar Cytomic Encryption"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_margin=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; 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column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/support-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> +34 900 840 407 <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/contact-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> support@cytomic.ai <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_margin=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos relacionados<\/a><\/p>\n<p><a href=\"#title2\">Situaci\u00f3n<\/a><\/p>\n<p><a href=\"#title3\">Tipolog\u00eda de errores<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; overlay_strength=&#8221;0.3&#8243; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Errores durante la instalaci\u00f3n de productos Cytomic<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1586946934697{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Cytomic Encryption<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1586946967254{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Situaci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Durante la instalaci\u00f3n de Cytomic Encryption, es posible que se produzcan mensajes de error durante el proceso. Los errores se mostrar\u00e1n en el widget <strong>Estado<\/strong> del men\u00fa lateral <strong>Cifrado<\/strong> de la consola de administraci\u00f3n de la plataforma de gesti\u00f3n de Cytomic. Basta con hacer clic en <strong>Error instalando<\/strong> y acceder a cada equipo para ver el detalle del error.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1420 size-full\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp.png\" alt=\"\" width=\"818\" height=\"549\" srcset=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp.png 818w, https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp-300x201.png 300w, https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp-768x515.png 768w, https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp-600x403.png 600w, https:\/\/www.cytomic.ai\/src\/uploads\/2020\/04\/500210-error-esp-400x269.png 400w\" sizes=\"auto, (max-width: 818px) 100vw, 818px\" \/>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1586947314358{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">Tipolog\u00eda de errores_<\/h6>\n[\/vc_column_text][vc_column_text]A continuaci\u00f3n te mostramos los mensajes de error que se pueden producir durante la instalaci\u00f3n de Cytomic Encryption junto con su descripci\u00f3n.<\/p>\n<table style=\"margin: 0px; padding: 0px; color: #5a5a5a; font-family: 'Campton Book', 'Century Gothic'; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial; height: 100px;\" border=\"1\" width=\"565\">\n<tbody>\n<tr>\n<td><strong><span class=\"granate11b\">Mensaje de error<\/span><\/strong><\/td>\n<td><strong><span class=\"granate11b\">Descripci\u00f3n<\/span><\/strong><\/td>\n<\/tr>\n<tr>\n<td>Imposible realizar la descarga<\/td>\n<td>Instalador no disponible<\/td>\n<\/tr>\n<tr>\n<td>Imposible realizar la descarga<\/td>\n<td>Archivo corrupto<\/td>\n<\/tr>\n<tr>\n<td>Espacio insuficiente en disco<\/td>\n<td>Espacio insuficiente en disco<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div><\/div>\n<div>Si tu error no se resuelve, sigue los siguientes pasos para reportar tu caso a Soporte T\u00e9cnico.<\/div>\n<ol>\n<li>Descarga y ejecuta la herramienta <strong><a href=\"http:\/\/enterprise.updates.pandasoftware.com\/pcop\/files\/PSInfo.exe\">Cytomic Support Information<\/a><\/strong>.<\/li>\n<li>Acepta el acuerdo de licencia y pulsa la pesta\u00f1a <strong>Tools<\/strong>.<\/li>\n<li>A continuaci\u00f3n, haz doble clic en la herramienta <strong>Enable\/Disable Advanced logs<\/strong>.<\/li>\n<li>Seguidamente, desde el equipo que da error al instalar Cytomic Encryption, haz clic con el bot\u00f3n derecho sobre el icono de tu producto Cytomic, selecciona la opci\u00f3n <strong>Sync<\/strong> y espera unos momentos.<\/li>\n<li>Ahora, regresa a la ventana de Cytomic Support Information y selecciona la opci\u00f3n<strong> Collect Support Information<\/strong>.<\/li>\n<li>Describe paso a paso la incidencia, marca la opci\u00f3n <strong>Save to local, do not send<\/strong> y env\u00eda a tu soporte local o a trav\u00e9s del formulario web el archivo resultante.<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; 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