{"id":4098,"date":"2020-06-05T14:14:50","date_gmt":"2020-06-05T12:14:50","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=4098"},"modified":"2022-11-03T14:08:19","modified_gmt":"2022-11-03T12:08:19","slug":"id-700087","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/id-700087\/","title":{"rendered":"Errores de comunicaci\u00f3n al instalar Advanced EPDR\/EDR"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/support-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> +34 900 840 407 <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/contact-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> support@cytomic.ai <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><\/p>\n<p><a href=\"#title2\">Introducci\u00f3n<\/a><\/p>\n<p><a href=\"#title3\">Comprobaciones<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Error de comunicaci\u00f3n al instalar Advanced EPDR\/EDR<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1591359627303{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1591359637498{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Introducci\u00f3n<\/h6>\n[\/vc_column_text][vc_column_text]El proceso de instalaci\u00f3n del agente de comunicaciones y la protecci\u00f3n consta de diferentes pasos, principalmente:<\/p>\n<ol>\n<li>Integraci\u00f3n del agente de comunicaciones en la plataforma de gesti\u00f3n Advanced EPDR\/EDR, para su visualizaci\u00f3n y gesti\u00f3n desde la consola web.<\/li>\n<li>Descarga de configuraciones.<\/li>\n<li>Descarga de los instaladores de las protecciones contratadas.<\/li>\n<li>Descarga de ficheros de firmas conocimiento.<\/li>\n<li>Comprobaci\u00f3n de las comunicaciones necesarias para que la protecci\u00f3n pueda acceder a la Inteligencia Colectiva tanto para obtener conocimiento como para el env\u00edo de telemetr\u00eda.<\/li>\n<\/ol>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1591359710835{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">\u00bfQu\u00e9 ocurre si falla la integraci\u00f3n del agente en la consola?<\/h6>\n[\/vc_column_text][vc_column_text]Si falla la integraci\u00f3n del agente en la plataforma Advanced EPDR\/EDR (paso 1), puede deberse a varias razones que se explican a continuaci\u00f3n. En cambio, si el paso 1 funciona correctamente pero el proceso falla en pasos posteriores, es muy probable que se deba a la Causa 3<span style=\"display: inline !important; float: none; background-color: #ffffff; color: #5a5a5a; font-family: 'Campton Book','Century Gothic'; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\">. <\/span><\/p>\n<ul>\n<li>Causa 1: problema en la configuraci\u00f3n de red establecida para el grupo de equipos para los que se ha descargado el instalador.<br \/>\nSoluci\u00f3n: accede a <strong>Configuraci\u00f3n<\/strong>, <strong>Configuraci\u00f3n de red<\/strong> y verifica la configuraci\u00f3n de red y, en caso de error, establece la correcta y descarga el instalador nuevamente.<\/li>\n<li>Causa 2: errores de conectividad en el equipo. En este caso, se mostrar\u00e1n los c\u00f3digos de error HTTP o WININET.<br \/>\nSoluci\u00f3n:<\/p>\n<ul>\n<li>Consulta la <a href=\"https:\/\/es.wikipedia.org\/wiki\/Anexo:C%C3%B3digos_de_estado_HTTP\" target=\"_blank\" rel=\"noopener noreferrer\">lista de c\u00f3digos HTTPS.<\/a><\/li>\n<li>Verifica los <a href=\"https:\/\/support.microsoft.com\/es-es\/help\/193625\/info-wininet-error-codes-12001-through-12156\" target=\"_blank\" rel=\"noopener noreferrer\">c\u00f3digos de WinInet<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>Causa 3: el firewall, el proxy, etc. de tu empresa tienen restricciones de acceso a las URL necesarias para la instalaci\u00f3n de las soluciones Advanced EPDR\/EDR.<br \/>\nSoluci\u00f3n: aseg\u00farate de que las URL indicadas en este <a href=\"https:\/\/www.cytomic.ai\/es\/soporte\/id-700006\/\" target=\"_blank\" rel=\"noopener noreferrer\">art\u00edculo<\/a> est\u00e9n abiertas en tu empresa.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221;&#8230;<\/p>\n","protected":false},"author":5,"featured_media":414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[32,33,27],"tags":[],"class_list":{"0":"post-4098","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-edr","8":"category-epdr","9":"category-soporte"},"_links":{"self":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/4098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/comments?post=4098"}],"version-history":[{"count":7,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/4098\/revisions"}],"predecessor-version":[{"id":7587,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/4098\/revisions\/7587"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/media\/414"}],"wp:attachment":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/media?parent=4098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/categories?post=4098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/tags?post=4098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}