{"id":8100,"date":"2024-01-04T10:05:06","date_gmt":"2024-01-04T08:05:06","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=8100"},"modified":"2024-04-24T12:37:15","modified_gmt":"2024-04-24T10:37:15","slug":"id-700175","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/id-700175\/","title":{"rendered":"Antivirus de terceros aparecen desactivados en el Centro de Seguridad de Windows"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; 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column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/support-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> +34 900 840 407 <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/contact-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> support@cytomic.ai <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><\/p>\n<p><a href=\"#title2\">Estado<\/a><\/p>\n<p><a href=\"#title3\">S\u00edntomas<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n<\/a><\/p>\n<p><a href=\"#title5\">Registro de cambios<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Antivirus de terceros aparecen desactivados en el Centro de Seguridad de Windows<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355393715{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355407126{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado de la incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]<strong>ID de Seguimiento: WGUA 2243<br \/>\n<\/strong><strong>Estado<\/strong>: Solucionada<br \/>\n<strong>Tipo de Soluci\u00f3n<\/strong>: Hotfix[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356287443{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">S\u00edntomas_<\/h6>\n[\/vc_column_text][vc_column_text]Despu\u00e9s de instalar un producto Advanced EDR\/EPDR, los programas antivirus de terceros aparecen desactivados en el Centro de Seguridad de Windows.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356293241{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Aplica el hotfix disponible en el equipo afectado.<\/p>\n<ol>\n<li>Descarga y guarda el hotfix en tu equipo:<br \/>\n<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua-2243-2246-waconf-amsi-wsc.exe\">hf-wgua-2243-2246-waconf-amsi-wsc.exe<\/a><\/li>\n<li>Haz doble clic sobre el fichero descargado para instalar.<\/li>\n<li>La instalaci\u00f3n del hotfix no requiere reiniciar el equipo. Sin embargo, bajo ciertas circunstancias, es posible que se te solicite reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equipo de inmediato, selecciona <strong>No<\/strong> cuando se te pregunte. Esto pospondr\u00e1 la aplicaci\u00f3n del hotfix hasta el pr\u00f3ximo reinicio del sistema.NOTA: Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, pulsa <a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua-2243-2246-waconf-amsi-wsc.exe\">aqu\u00ed<\/a>. El hotfix se aplicar\u00e1 en el siguiente reinicio del equipo.<\/li>\n<\/ol>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355455146{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title5\">Registro de Cambios_<\/h6>\n[\/vc_column_text][vc_column_text]\n<div id=\"content\">\n<p>A continuaci\u00f3n, todas las modificaciones que incluye el hotfix.<\/p>\n<p><strong>Versiones Afectadas<br \/>\n<\/strong><\/p>\n<ul>\n<li>v8.00.21.X.<\/li>\n<li>Entre v8.00.22.0010 y v8.00.22.0022.<\/li>\n<\/ul>\n<p>Para ver la versi\u00f3n de tu producto Advanced EDR\/EPDR, <a href=\"https:\/\/www.cytomic.ai\/es\/soporte\/id-700086\/\" target=\"_blank\" rel=\"noopener\">visita este art\u00edculo<\/a>.<\/p>\n<p><strong>Detalles de Fichero<br \/>\n<\/strong>El hotfix modifica estos archivos:<\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<th>Nombre del fichero<\/th>\n<th>Ubicaci\u00f3n<\/th>\n<th>Versi\u00f3n de Archivo<\/th>\n<th>Fecha de Modificaci\u00f3n<\/th>\n<th>Se incluir\u00e1 en la versi\u00f3n<\/th>\n<\/tr>\n<tr>\n<td>WAConf.dll<\/td>\n<td>C:\\Program Files (x86)\\Panda Security\\WAC\\WAConf.dll (8.00.21.X Protections)<\/td>\n<td>4.6.17.4<\/td>\n<td>Noviembre 15, 2023<\/td>\n<td>v8.00.22.0023<\/td>\n<\/tr>\n<tr>\n<td>WAConf.dll<\/td>\n<td>C:\\Program Files (x86)\\Panda Security\\WAC\\WAConf.dll (8.00.22.X Protections)<\/td>\n<td>4.6.18.3<\/td>\n<td>Noviembre 14, 2023<\/td>\n<td>v8.00.22.0023<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span class=\"granate11b\"><br \/>\n<\/span><strong>Verificar la Aplicaci\u00f3n del Hotfix<br \/>\n<\/strong>Para confirmar la correcta aplicaci\u00f3n del hotfix, verifica la versi\u00f3n del archivo (en la secci\u00f3n Detalles del archivo) o bien, verifica los valores de estas claves del registro:<\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<th colspan=\"2\">Arquitectura de 32 bits<\/th>\n<th colspan=\"2\">Arquitectura de 64 bits<\/th>\n<\/tr>\n<tr>\n<th>Clave de Registro<\/th>\n<th>Valor<\/th>\n<th>Clave de registro<\/th>\n<th>Valor<\/th>\n<\/tr>\n<tr>\n<td>HKEY_LOCAL_MACHINE\\SOFTWARE \\Panda Software\\Setup\\Hotfix history\\<strong>HF_WAConf_AMSI_WSC<\/strong><\/td>\n<td><strong>Revision [REG_DWORD]<\/strong> 1<\/td>\n<td>HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<strong>HF_WAConf_AMSI_WSC<\/strong><\/td>\n<td><strong>[REG_DWORD]<\/strong><\/p>\n<p>1<\/td>\n<\/tr>\n<tr>\n<td>HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<strong>HF_WAConf_AMSI_WSC<\/strong><\/td>\n<td><strong>Resultado [REG_DWORD]<\/strong><\/p>\n<p>0 = Success<br \/>\n1 = Not Applied 2 = Error<br \/>\n9 = On Reboot Operation<\/td>\n<td>HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<strong>HF_WAConf_AMSI_WSC<\/strong><\/td>\n<td><strong>Resultado<br \/>\n[REG_DWORD]<\/strong>0 = Success<br \/>\n1 = Not Applied 2 = Error<br \/>\n9 = On Reboot Operation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div id=\"helpCode\"><\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; 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