{"id":8510,"date":"2024-11-05T15:37:49","date_gmt":"2024-11-05T13:37:49","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=8510"},"modified":"2025-03-20T13:36:06","modified_gmt":"2025-03-20T11:36:06","slug":"id-ka1vr0000007brzkau","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/id-ka1vr0000007brzkau\/","title":{"rendered":"Blue Screen of Death (BSOD) en el controlador NNSHTTP al navegar por p\u00e1ginas web"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; 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column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/contact-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> support@cytomic.ai <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos relacionados_<\/a><\/p>\n<p><a href=\"#title2\">Estado y seguimiento_<\/a><\/p>\n<p><a href=\"#title3\">Descripci\u00f3n_<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n y workaround_<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Blue Screen of Death (BSOD) en el controlador NNSHTTP al navegar por p\u00e1ginas web<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1730813489502{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1742452655449{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado\u00a0 de la Incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]Resuelto en Hotfix \/ v.8.00.24.X[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1730813622103{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">Descripci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Pantallas aleatorias de Blue Screen of Death (BSOD) de Windows en el controlador NNSHTTP al navegar por p\u00e1ginas de internet.<\/p>\n<p>El problema est\u00e1 causado por la infraestructura de red que afecta a entornos con comunicaciones por proxy.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1730813658165{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n y workaroud_<\/h6>\n[\/vc_column_text][vc_column_text]\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"kb-content col-xs-12\">\n<div id=\"accordion\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n<div class=\"panel panel-default\">\n<div id=\"kbki-Workaround\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"headingThree\">\n<div class=\"panel-body\">\n<table class=\"htmlDetailElementTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<div id=\"j_id0:PandaTemplate:j_id55:j_id56:j_id77j_id0:PandaTemplate:j_id55:j_id56:j_id77_00N0H00000KBJsF_div\" class=\"sfdc_richtext\">\n<p>Existe a tu disposici\u00f3n un hotfix para solucionar esta incidencia.<\/p>\n<p>Para aplicar el hotfix en los equipos afectados:<\/p>\n<ol>\n<li>Descarga y guarda el archivo de hotfix en el equipo:<br \/>\n<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua4183-nnshttp-connectop-pageredirect.exe\" target=\"_blank\" rel=\"noopener\">hf-wgua4183-nnshttp-connectop-pageredirect.exe<\/a><\/li>\n<li>Haz doble clic en el archivo descargado.<\/li>\n<li>La instalaci\u00f3n del hotfix no requiere reiniciar el ordenador. Sin embargo, en determinadas circunstancias, es posible que solicite reiniciar el equipo para que la aplicaci\u00f3n del hotfix sea efectiva. Si no es posible reiniciar el ordenador inmediatamente, selecciona\u00a0<strong>NO<\/strong>\u00a0en la pantalla de reinicio. Esto pospondr\u00e1\u00a1 la aplicaci\u00f3n del hotfix hasta el siguiente reinicio del sistema.<\/li>\n<\/ol>\n<p>NOTA: Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, pulsa\u00a0<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua4183-nnshttp-connectop-pageredirect.exe\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/p>\n<h2>Registro de Cambios<\/h2>\n<p>A continuaci\u00f3n se detallan los cambios que incorpora el hotfix.<\/p>\n<p><strong>Versiones afectadas<\/strong><br \/>\nEntre las versiones v8.00.22.0010 and v8.00.23.0002.<br \/>\nPara ver la versi\u00f3n de tu producto Adaptive Defense, consulta\u00a0<a href=\"https:\/\/techsearch.pandasecurity.com\/pandakbview?id=kA16S000000byyLSAQ\" target=\"_blank\" rel=\"noopener\">este art\u00ed\u00adculo<\/a>.<\/p>\n<p><strong>Detalles del archivo<\/strong><br \/>\nEl hotfix actualiza el siguiente archivo:<\/p>\n<table border=\"1\" width=\"772\">\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><strong>Nombre del archivo<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Ubicaci\u00f3n<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Versi\u00f3n del archivo<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Fecha de modificaci\u00f3n<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>\u00bfIncluido en futuras versiones?<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">NNSHttp.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Windows\\System32\\Drivers\\NNSHttp.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">7.0.0.391<\/td>\n<td colspan=\"1\" rowspan=\"1\">25 de septiembre 2024<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed<br \/>\nv8.00.23.0002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Verifica la Aplicaci\u00f3n del Hotfix<\/p>\n<p><strong>Verifica la Aplicaci\u00f3n del Hotfix<\/strong><br \/>\nPara confirmar la correcta aplicaci\u00f3n del hotfix, comprueba la versi\u00f3n del archivo (en la secci\u00f3n\u00a0<strong>Detalles del archivo<\/strong>) o verifica los valores de las siguientes claves del Registro:<\/p>\n<table border=\"1\" width=\"956\">\n<tbody>\n<tr>\n<td colspan=\"2\" rowspan=\"1\"><strong>Arquitectura de 32 bits<\/strong><\/td>\n<td colspan=\"2\" rowspan=\"1\"><strong>Arquitectura de 64 bits<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><strong>Clave del registro<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Valor<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Clave del registro<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Value<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<strong>HF_NNSHTTP_ConnectOp_PageRedirect<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Revision [REG_DWORD]<\/strong><\/p>\n<p>2<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<strong>HF_NNSHTTP_ConnectOp_PageRedirect<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Revision [REG_DWORD]<\/strong><\/p>\n<p>2<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<strong>HF_NNSHTTP_ConnectOp_PageRedirect<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Result [REG_DWORD]<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<\/p>\n<p><strong>\u00a0<\/strong><\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<b>HF_NNSHTTP_ConnectOp_PageRedirect<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><strong>Result [REG_DWORD]<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>0 = Success<br \/>\n1 = Not Applied<strong><br \/>\n<\/strong>2 = Error<\/p>\n<p><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; 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