{"id":8863,"date":"2025-03-11T17:50:38","date_gmt":"2025-03-11T15:50:38","guid":{"rendered":"https:\/\/www.cytomic.ai\/tendencias\/ker-1165\/"},"modified":"2025-03-20T13:41:02","modified_gmt":"2025-03-20T11:41:02","slug":"ker-1165","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/ker-1165\/","title":{"rendered":"Problemas con los archivos temporales creados cuando los usuarios trabajan simult\u00e1neamente con aplicaciones de Office"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados_<\/a><br \/>\n<a href=\"#title2\">ID de seguimiento_<\/a><\/p>\n<p><a href=\"#title3\">Estado<\/a><\/p>\n<p><a href=\"#title4\">S\u00edntomas<\/a><\/p>\n<p><a href=\"#title5\">Soluci\u00f3n<\/a><\/p>\n<p><a href=\"#title6\">Registro de cambios<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Problemas con los archivos temporales creados cuando los usuarios trabajan simult\u00e1neamente con aplicaciones de Office<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355393715{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355407126{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado de la incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]Resuelto en Hotfix \/ v.8.00.24.X[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356071204{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">S\u00edntomas_<\/h6>\n[\/vc_column_text][vc_column_text]Problemas con los archivos temporales creados cuando los usuarios trabajan simult\u00e1neamente con aplicaciones de Office. Estos archivos .tmp se acumulan y no se pueden eliminar porque est\u00e1n en uso por la protecci\u00f3n de ficheros de Advanced EPDR\/EDR.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356077858{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ol>\n<li>Descarga y guarda el hotfix en el equipo:<br \/>\n<a title=\"hf-ker1165-pskxs-temporaryhandles.exe\" href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-ker1165-pskxs-temporaryhandles.exe\" target=\"_blank\" rel=\"noopener\">hf-ker1165-pskxs-temporaryhandles.exe<\/a><\/li>\n<li>Haz doble clic para descargar el archivo.<\/li>\n<li>La instalaci\u00f3n del hotfix no requiere reiniciar el equipo. Sin embargo, bajo ciertas circunstancias, es posible que te solicite reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equipo de inmediato, selecciona\u00a0<strong>No<\/strong>\u00a0cuando se te pregunte. Esto pospondr\u00e1 la aplicaci\u00f3n del hotfix hasta el pr\u00f3ximo reinicio del sistema.Nota:\u00a0Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, pulsa<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-ker1165-pskxs-temporaryhandles.exe\" target=\"_blank\" rel=\"noopener\">\u00a0aqu\u00ed<\/a>.\u00a0El hotfix se aplicar\u00e1 en el siguiente reinicio del equipo.<\/li>\n<\/ol>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355455146{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title5\">Registro de Cambios_<\/h6>\n[\/vc_column_text][vc_column_text]A continuaci\u00f3n, se detallan todas las modificaciones que incluye el hotfix.<\/p>\n<p><strong>Versiones afectadas<\/strong><\/p>\n<p>Versiones de protecci\u00f3n entre v8.00.23.0000 y v8.00.23.003.<\/p>\n<p>Para ver la versi\u00f3n de tu producto Advanced EPDR\/EDR, consulta <a href=\"https:\/\/www.cytomic.ai\/es\/soporte\/id-700086\/\" target=\"_blank\" rel=\"noopener\">este art\u00edculo<\/a>.<\/p>\n<p><strong>Detalles de la Entrada de Registro<\/strong><\/p>\n<p>El hotfix actualiza la siguiente Entrada de Registro:<\/p>\n<table border=\"1\" cellspacing=\"3\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><b>Nombre del archivo<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Ubicaci\u00f3n<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Versi\u00f3n del archivo<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Fecha de modificaci\u00f3n<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>\u00bfSe incluir\u00e1 el hotfix en una futura versi\u00f3n?<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">PSKXS.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Program Files (x86)\\Panda Security\\WAC\\ PSKXS.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">4.6.4.40<\/td>\n<td colspan=\"1\" rowspan=\"1\">17 de febrero 2025<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed (8.00.24.0001)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Comprobar la Aplicaci\u00f3n del Hotfix<\/strong><\/p>\n<p>Para confirmar la correcta aplicaci\u00f3n del hotfix, verifica los valores de estas claves del registro:<\/p>\n<table border=\"1\" cellspacing=\"3\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\" rowspan=\"1\"><b>Arquitectura de 32 bits<\/b><\/td>\n<td colspan=\"2\" rowspan=\"1\"><b>Arquitectura de 64 bits\u00a0<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><b>Clave de registro<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Valor<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Clave de registro<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Valor<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<b>HF_PSKXS_TemporaryHandles<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Revisi\u00f3n [REG_DWORD]<\/b><\/p>\n<p>1<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\\u00a0<b>HF_PSKXS_TemporaryHandles<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Revisi\u00f3n [REG_DWORD]<\/b><\/p>\n<p>1<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<b>HF_PSKXS_TemporaryHandles<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Resultado [REG_DWORD]<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<\/p>\n<p>9 = On Reboot Operation<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\\u00a0<b>HF_PSKXS_TemporaryHandles<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Resultado [REG_DWORD]<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<\/p>\n<p>9 = On Reboot Operation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; 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