{"id":9203,"date":"2026-02-04T16:20:43","date_gmt":"2026-02-04T14:20:43","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=9203"},"modified":"2026-04-07T09:47:18","modified_gmt":"2026-04-07T07:47:18","slug":"wgua-6948","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/wgua-6948\/","title":{"rendered":"El servicio PSANHOST.EXE de Endpoint Security se bloquea al salir del estado de suspensi\u00f3n, reposo o hibernaci\u00f3n"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><\/p>\n<p><a href=\"#title2\">Estado<\/a><\/p>\n<p><a href=\"#title3\">S\u00edntomas<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>El servicio PSANHOST.EXE de Endpoint Security se bloquea al salir del estado de suspensi\u00f3n, reposo o hibernaci\u00f3n<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355393715{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355407126{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado de la incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]Resuelto en la versi\u00f3n de protecci\u00f3n 8.00.26.0001. Para versiones anteriores, aplica el hotfix disponible.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356071204{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">S\u00edntomas_<\/h6>\n[\/vc_column_text][vc_column_text]\n<div class=\"outputRichText\">\n<p>El servicio principal de la protecci\u00f3n de Endpoint Security PSANHost.exe se bloquea cuando el equipo se recupera de un estado de suspensi\u00f3n, reposo o hibernaci\u00f3n.<\/p>\n<div>\n<p>Versiones de protecci\u00f3n afectadas:<\/p>\n<ul>\n<li>v8.00.25.000.X<\/li>\n<\/ul>\n<p>Para ver la versi\u00f3n de tu producto Advanced, consulta <a href=\"https:\/\/www.cytomic.ai\/es\/support\/id-700086\/\" target=\"_self\">este art\u00edculo<\/a>.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356077858{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Hay un hotfix disponible para resolver este problema.<\/p>\n<p>Para aplicar el hotfix en el equipo afectado:<\/p>\n<ol>\n<li>Descarga y guarda este archivo de hotfix en el equipo:\u00a0<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua6948-psanmodadiag.exe\" target=\"_blank\" rel=\"noopener\">hf-wgua6948-psanmodadiag.exe<\/a><\/li>\n<li>Haz doble clic en el archivo descargado. El hotfix no requiere reiniciar el equipo.<br \/>\nNo obstante, en determinadas circunstancias, puede que se te pida reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equipo en ese momento, selecciona No cuando se te solicite.<\/li>\n<\/ol>\n<p><strong>Nota<\/strong>: Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, haz clic\u00a0<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua6948-psanmodadiag.exe\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>. El hotfix se aplica tras el siguiente reinicio del sistema.<\/p>\n<h3><strong>Detalles del archivo\u00a0<\/strong><\/h3>\n<p>El hotfix actualiza los siguientes archivos:<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"6\">\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Nombre del archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Ubicaci\u00f3n<\/th>\n<th colspan=\"1\" rowspan=\"1\">Versi\u00f3n del archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Fecha de modificaci\u00f3n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\u00bfEl hotfix se incluir\u00e1 en versiones futuras?<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">PSANModADiag.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Program Files (x86)\\Panda Security\\WAC\\PSANModADiag.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">4.0.22.3<\/td>\n<td colspan=\"1\" rowspan=\"1\">7 de enero de 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Para verificar que el hotfix se ha aplicado correctamente, comprueba la versi\u00f3n del archivo en la secci\u00f3n Detalles del archivo o verifica estos valores en el Registro de Windows:<\/p>\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"6\">\n<tbody>\n<tr>\n<th colspan=\"2\" rowspan=\"1\">Arquitectura de 32 bits<\/th>\n<th colspan=\"2\" rowspan=\"1\">Arquitectura de 64 bits<\/th>\n<\/tr>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Clave del registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<th colspan=\"1\" rowspan=\"1\">Clave del registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE<br \/>\n\\Panda Software\\Setup\\Hotfix<br \/>\nhistory\\HF_PSANModADiag<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision<br \/>\n[REG_DWORD]\n1<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE<br \/>\n\\WOW6432Node\\Panda<br \/>\nSoftware\\Setup\\Hotfix<br \/>\nhistory\\HF_PSANModADiag<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision<br \/>\n[REG_DWORD]\n1<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE<br \/>\n\\Panda Software\\Setup\\Hotfix<br \/>\nhistory\\HF_PSANModADiag<\/td>\n<td colspan=\"1\" rowspan=\"1\">Result<br \/>\n[REG_DWORD]\n0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<br \/>\n9 = On Reboot Operation<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE<br \/>\n\\WOW6432Node\\Panda<br \/>\nSoftware\\Setup\\Hotfix<br \/>\nhistory\\HF_PSANModADiag<\/td>\n<td colspan=\"1\" rowspan=\"1\">Result<br \/>\n[REG_DWORD]\n0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<br \/>\n9 = On Reboot Operation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; 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