{"id":9371,"date":"2026-04-17T09:06:45","date_gmt":"2026-04-17T07:06:45","guid":{"rendered":"https:\/\/www.cytomic.ai\/tendencias\/wgua-7803\/"},"modified":"2026-04-17T10:16:21","modified_gmt":"2026-04-17T08:16:21","slug":"wgua-7803","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/wgua-7803\/","title":{"rendered":"El servicio Zero-Trust Application Service muestra un error al habilitar o deshabilitar la protecci\u00f3n cuando todas las protecciones de red est\u00e1n desactivadas"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><\/p>\n<p><a href=\"#title2\">Estado<\/a><\/p>\n<p><a href=\"#title3\">S\u00edntomas<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>El servicio de aplicaciones Zero-Trust muestra un error al habilitar o deshabilitar la protecci\u00f3n cuando todas las protecciones de red est\u00e1n desactivadas<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355393715{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355407126{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado de la incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]Abierta[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356071204{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">S\u00edntomas_<\/h6>\n[\/vc_column_text][vc_column_text]<span class=\"test-id__field-value slds-form-element__static slds-grow word-break-ie11\">Despu\u00e9s de deshabilitar todas las protecciones relacionadas con la red, el servicio de aplicaciones Zero-Trust muestra &#8220;Error al habilitar\/deshabilitar la protecci\u00f3n&#8221; en lugar de &#8220;Error al habilitar\/deshabilitar todas las protecciones de red&#8221;.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9369\" src=\"http:\/\/www.cytomic.ai\/src\/uploads\/2026\/04\/rtaImage.png\" alt=\"\" width=\"641\" height=\"347\" srcset=\"https:\/\/www.cytomic.ai\/src\/uploads\/2026\/04\/rtaImage.png 641w, https:\/\/www.cytomic.ai\/src\/uploads\/2026\/04\/rtaImage-300x162.png 300w\" sizes=\"auto, (max-width: 641px) 100vw, 641px\" \/><\/p>\n<p>Versiones de protecci\u00f3n afectadas:<\/p>\n<ul>\n<li>v8.00.26.0000 y v8.00.26.0001.<\/li>\n<\/ul>\n<p>Para ver la versi\u00f3n de tu producto, consulta\u00a0<a href=\"https:\/\/www.cytomic.ai\/es\/support\/id-700086\/\" target=\"_blank\" rel=\"noopener\">este art\u00edculo<\/a>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356077858{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Hay disponible un hotfix para resolver este problema.<\/p>\n<p>Para aplicar el hotfix en el endpoint afectado:<\/p>\n<ol>\n<li>Descarga y guarda este archivo de hotfix en el equipo:\u00a0<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua7803-wadiag-waconf.exe\" target=\"_blank\" rel=\"noopener\">hf-wgua7803-wadiag-waconf.exe<\/a><\/li>\n<li>Haz doble clic en el archivo descargado. El hotfix no requiere reiniciar el equipo.<br \/>\nSin embargo, en determinadas circunstancias, es posible que se te solicite reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equipo de inmediato, selecciona <strong>No <\/strong>cuando se te solicite.<\/li>\n<\/ol>\n<p><strong>Nota<\/strong>: Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, haz clic\u00a0<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua7803-wadiag-waconf.exe\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>. El hotfix se aplicar\u00e1 tras el pr\u00f3ximo reinicio del sistema.<\/p>\n<h3><b><br \/>\nDetalles del archivo<\/b><\/h3>\n<p>El hotfix actualiza estos archivos:<\/p>\n<table border=\"1\" cellspacing=\"3\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><b>Nombre del archivo<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Ubicaci\u00f3n<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Versi\u00f3n del archivo<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Fecha de modificaci\u00f3n<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>\u00bfHotfix incluido en futuras versiones?<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">WADiag.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Program Files (x86)\\Panda Security\\WAC\\<b>WADiag.dll<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">4.5.15.1<\/td>\n<td colspan=\"1\" rowspan=\"1\">7 de abril de 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed v8.00.26.0001 (NINST=20260409)<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">WAConf.dll<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Program Files (x86)\\Panda Security\\WAC\\<b>WAConf.dll<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">4.6.22.3<\/td>\n<td colspan=\"1\" rowspan=\"1\">7 de abril de 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed v8.00.26.0001 (NINST=20260409)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b><br \/>\nVerificar la aplicaci\u00f3n del hotfix<\/b><\/p>\n<p>Para verificar que el hotfix se ha aplicado correctamente, comprueba la versi\u00f3n del archivo en la secci\u00f3n <b>Detalles del archivo<\/b>, o verifica estos valores en el Registro de Windows:<\/p>\n<table border=\"1\" cellspacing=\"3\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\" rowspan=\"1\"><b>Arquitectura de 32 bits<\/b><\/td>\n<td colspan=\"2\" rowspan=\"1\"><b>Arquitectura de 64 bits<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"><b>Clave de registro<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Valor<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Clave de registro<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\"><b>Valor<\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\<b>HF_WADiag_WAConf<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision [REG_DWORD] 1<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<b>HF_WADiag_WAConf<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision [REG_DWORD] 1<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history<b>\\HF_WADiag_WAConf<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">Resultado [REG_DWORD]\n<p>0 = \u00c9xito<br \/>\n1 = No aplicado<br \/>\n2 = Error<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\<b>HF_WADiag_WAConf<\/b><\/td>\n<td colspan=\"1\" rowspan=\"1\">Resultado<\/p>\n[REG_DWORD]\n<p>0 = \u00c9xito<br \/>\n1 = No aplicado<br \/>\n2 = Error<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; 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