{"id":9459,"date":"2026-05-26T15:53:46","date_gmt":"2026-05-26T13:53:46","guid":{"rendered":"https:\/\/www.cytomic.ai\/?p=9459"},"modified":"2026-05-26T15:53:46","modified_gmt":"2026-05-26T13:53:46","slug":"wgua-8122_wgua-8193","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/wgua-8122_wgua-8193\/","title":{"rendered":"Pantallazo azul (BSOD) causado por los drivers NNSPICC.sys y PSINReg.sys"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><\/p>\n<p><a href=\"#title2\">Estado<\/a><\/p>\n<p><a href=\"#title3\">S\u00edntomas<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n<\/a><\/p>\n<p><a href=\"#title5\">Registro de cambios<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2><span id=\"j_id0:PandaTemplate:j_id55:j_id56:j_id63\">Pantallazo azul (BSOD) causado por los drivers NNSPICC.sys y PSINReg.sys<\/span><\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355393715{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados_<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355407126{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">Estado de la incidencia_<\/h6>\n[\/vc_column_text][vc_column_text]Abierto[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356071204{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">S\u00edntomas_<\/h6>\n[\/vc_column_text][vc_column_text]El pantallazo azul (BSOD) se puede producir en los siguientes escenarios:<\/p>\n<ul>\n<li>BSOD provocada por el controlador NNSPICC.sys al intentar obtener el identificador de proceso (PID) dentro de la funci\u00f3n de detecci\u00f3n din\u00e1mica de protocolos.<\/li>\n<li>BSOD provocada por el controlador PSINReg.sys al conectar hardware externo al dispositivo a trav\u00e9s de USB.<\/li>\n<\/ul>\n<p><strong>Sistemas operativos afectados<br \/>\n<\/strong>Windows 10 RS1 y Windows Server 2016.<\/p>\n<p><strong>Versiones afectadas<\/strong><br \/>\nVersiones de protecci\u00f3n entre v8.00.26.0000 y v8.00.26.0001.<br \/>\nPara conocer la versi\u00f3n de tu producto Advanced, consulta <a href=\"https:\/\/www.cytomic.ai\/es\/support\/id-700086\/\" target=\"_blank\" rel=\"noopener\">este art\u00edculo<\/a>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704356077858{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n_<\/h6>\n[\/vc_column_text][vc_column_text]Existe un hotfix disponible para resolver este problema.<br \/>\nPara aplicar el hotfix en el equipo afectado, sigue estos pasos:<\/p>\n<ol>\n<li>Descarga y guarda el hotfix en el equipo:<br \/>\n<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua8122-wgua8193-nnspicc-psinreg.exe\" target=\"_blank\" rel=\"noopener\">hf-wgua8122-wgua8193-nnspicc-psinreg.exe<\/a><\/li>\n<li>Haz doble clic para descargar el archivo.<\/li>\n<li>La instalaci\u00f3n del hotfix no requiere reiniciar el equipo. Sin embargo, bajo ciertas circunstancias, es posible que te solicite reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equpo de inmediato, selecciona\u00a0<strong>No<\/strong>\u00a0cuando se te pregunte. Esto pospondr\u00e1 la aplicaci\u00f3n del hotfix hasta el pr\u00f3ximo reinicio del sistema.Nota:\u00a0Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, pulsa<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua8122-wgua8193-nnspicc-psinreg.exe\" target=\"_blank\" rel=\"noopener\">\u00a0aqu\u00ed<\/a>.\u00a0El hotfix se aplicar\u00e1 en el siguiente reinicio del equipo<\/li>\n<\/ol>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1704355455146{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title5\">Registro de Cambios_<\/h6>\n[\/vc_column_text][vc_column_text]<strong>Detalles de los archivos<\/strong><\/p>\n<p>El hotfix actualiza los siguientes archivos:<\/p>\n<table border=\"1\" width=\"1053\">\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Nombre del archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<th colspan=\"1\" rowspan=\"1\">Versi\u00f3n del archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Fecha de modificaci\u00f3n<\/th>\n<th colspan=\"1\" rowspan=\"1\">Versi\u00f3n que incluir\u00e1 el hotfix<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">NNSPICC.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Windows\\System32\\Drivers\\NNSPICC.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">7.0.0.405<\/td>\n<td colspan=\"1\" rowspan=\"1\">14 Mayo 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed. v8.00.26.0002<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">PSINReg.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Windows\\System32\\Drivers\\PSINReg.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">4.0.9.0<\/td>\n<td colspan=\"1\" rowspan=\"1\">14 Mayo 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed.<br \/>\nv8.00.26.0002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Comprobar la Aplicaci\u00f3n del Hotfix<\/strong><\/p>\n<p>Para confirmar la correcta aplicaci\u00f3n del hotfix,\u00a0verifica los valores de los archivos, en la secci\u00f3n\u00a0<strong>Detalles del archivo<\/strong>:<\/p>\n<p>&nbsp;<\/p>\n<table border=\"1\" width=\"1056\">\n<tbody>\n<tr>\n<th colspan=\"2\" rowspan=\"1\"><strong>Arquitectura 32 bits<\/strong><\/th>\n<th colspan=\"2\" rowspan=\"1\"><strong>Arquitectura 64 bits<\/strong><\/th>\n<\/tr>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Clave de Registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<th colspan=\"1\" rowspan=\"1\">Clave de Registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\HF_NNSPICC_PSINREG_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision [REG_DWORD]\n1<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\HF_NNSPICC_PSINREG_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision<br \/>\n[REG_DWORD]1<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\HF_NNSPICC_PSINREG_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Resultado [REG_DWORD]\n<p>0 = \u00c9xito<br \/>\n1 = No aplicado<br \/>\n2 = Error<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\HF_NNSPICC_PSINREG_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Resultado<br \/>\n[REG_DWORD]0 = \u00c9xito<br \/>\n1 = No aplicado<br \/>\n2 = Error<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; 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