{"id":9555,"date":"2026-09-28T13:31:26","date_gmt":"2026-09-28T11:31:26","guid":{"rendered":"https:\/\/www.cytomic.ai\/tendencias\/bsod-while-using-voice-and-video-applications\/"},"modified":"2026-09-28T13:47:57","modified_gmt":"2026-09-28T11:47:57","slug":"bsod-while-using-voice-and-video-applications","status":"publish","type":"post","link":"https:\/\/www.cytomic.ai\/es\/soporte\/bsod-while-using-voice-and-video-applications\/","title":{"rendered":"Pantallazo azul (BSOD) durante el uso de aplicaciones de voz y v\u00eddeo"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;3\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/support-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> +34 900 840 407 <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/5&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;]<div class=\"iwithtext\"><div class=\"iwt-icon\"> <img decoding=\"async\" src=\"https:\/\/www.cytomic.ai\/src\/uploads\/2020\/03\/contact-tiny.svg\" alt=\"\" \/> <\/div><div class=\"iwt-text\"> support@cytomic.ai <\/div><div class=\"clear\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#f3f3f3&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][split_line_heading animation_type=&#8221;default&#8221;]<a href=\"#title1\">Productos Relacionados<\/a><br \/>\n<a href=\"#title2\">Productos Relacionados<\/a><br \/>\n<a href=\"#title3\">Descripci\u00f3n<\/a><\/p>\n<p><a href=\"#title4\">Soluci\u00f3n<\/a><\/p>\n<p><a href=\"#title5\">Detalles del Archivo<\/a><br \/>\n<a href=\"#title6\">Verificar la Aplicaci\u00f3n del Hotfix<\/a>[\/split_line_heading][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h3>Pantallazo azul (BSOD) durante el uso de aplicaciones de voz y v\u00eddeo<\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595181717{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title1\">Productos Relacionados<\/h6>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li>Advanced EPDR<\/li>\n<li>Advanced EDR<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595926591{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title2\">ID de Seguimiento<\/h6>\n[\/vc_column_text][vc_column_text]WGUA-9805[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595935116{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title3\">Descripci\u00f3n<\/h6>\n[\/vc_column_text][vc_column_text]Pantalla azul (BSOD) al utilizar aplicaciones de voz y v\u00eddeo en las versiones de protecci\u00f3n v8.00.26.0000 a v8.00.26.0011.<\/p>\n<p>Para conocer la versi\u00f3n de tu producto Panda, consulta <a href=\"https:\/\/www.cytomic.ai\/support\/id-700086\/\">Advanced EPDR\/EDR software version<\/a>.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595944324{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title4\">Soluci\u00f3n<\/h6>\n[\/vc_column_text][vc_column_text]Existe un hotfix disponible para resolver este problema.<\/p>\n<p>Para aplicar el hotfix en el equipo afectado, sigue estos pasos:<\/p>\n<ol>\n<li>Descarga y guarda el hotfix en el equipo:<br \/>\n<a title=\"hf-wgua8420-cumulative-mv-df-8.00.26.x.exe\" href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hf-wgua8420-cumulative-mv-df-8.00.26.x.exe\" target=\"_blank\" rel=\"noopener noreferrer\">hf-wgua9805-wgua9925-nnsprv.exe<\/a><\/li>\n<li>Haz doble clic para descargar el archivo.<\/li>\n<li>La instalaci\u00f3n del hotfix no requiere reiniciar el equipo. Sin embargo, bajo ciertas circunstancias, es posible que te solicite reiniciar para que el hotfix se aplique completamente. Si no puedes reiniciar el equipo de inmediato, selecciona\u00a0<strong>No<\/strong>\u00a0cuando se te pregunte. Esto pospondr\u00e1 la aplicaci\u00f3n del hotfix hasta el pr\u00f3ximo reinicio del sistema.Nota:\u00a0Para instalar la versi\u00f3n desatendida o silenciosa del hotfix, pulsa<a href=\"https:\/\/www.pandasecurity.com\/resources\/sop\/pad\/hfs-wgua9805-wgua9925-nnsprv.exe\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0aqu\u00ed<\/a>.<br \/>\nEl hotfix se aplicar\u00e1 en el siguiente reinicio del equipo.<\/li>\n<\/ol>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595954020{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title5\">Detalles del archivo<\/h6>\n[\/vc_column_text][vc_column_text]El hotfix actualiza los siguientes archivos:<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"6\">\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Nombre del Archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Ubicaci\u00f3n<\/th>\n<th colspan=\"1\" rowspan=\"1\">Versi\u00f3n del Archivo<\/th>\n<th colspan=\"1\" rowspan=\"1\">Fecha de Modificaci\u00f3n<\/th>\n<th colspan=\"1\" rowspan=\"1\">Incluido en Futuras Versiones<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">NNSPRV.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">C:\\Windows\\System32\\Drivers\\NNSPRV.sys<\/td>\n<td colspan=\"1\" rowspan=\"1\">7.0.0.441<\/td>\n<td colspan=\"1\" rowspan=\"1\">16 septiembre 2026<\/td>\n<td colspan=\"1\" rowspan=\"1\">S\u00ed<br \/>\nv8.00.26.0012<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1790595962068{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]\n<h6 id=\"title6\">Verificar la Aplicaci\u00f3n del Hotfix<\/h6>\n[\/vc_column_text][vc_column_text]Para confirmar que el hotfix se ha aplicado correctamente, comprueba la versi\u00f3n del archivo (en la secci\u00f3n Detalles del archivo) o, si lo prefieres, verifica los valores de estas claves del Registro:<\/p>\n<table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"6\">\n<tbody>\n<tr>\n<th colspan=\"2\" rowspan=\"1\">Arquitectura de 32 bits<\/th>\n<th colspan=\"2\" rowspan=\"1\">Arquitectura de 64 bits<\/th>\n<\/tr>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">Clave de Registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<th colspan=\"1\" rowspan=\"1\">Clave de Registro<\/th>\n<th colspan=\"1\" rowspan=\"1\">Valor<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Panda Software\\Setup\\Hotfix history\\HF_NNSPRV_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision<br \/>\n[REG_DWORD]\n1<\/td>\n<td colspan=\"1\" rowspan=\"1\">HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Panda Software\\Setup\\Hotfix history\\HF_NNSPRV_8.00.26.X<\/td>\n<td colspan=\"1\" rowspan=\"1\">Revision<br \/>\n[REG_DWORD]\n1<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">&nbsp;<\/p>\n<p>&nbsp;<\/td>\n<td colspan=\"1\" rowspan=\"1\">Result<br \/>\n[REG_DWORD]0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<\/td>\n<td colspan=\"1\" rowspan=\"1\"><\/td>\n<td colspan=\"1\" rowspan=\"1\">Result<br \/>\n[REG_DWORD]0 = Success<br \/>\n1 = Not Applied<br \/>\n2 = Error<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#7e5994&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12&#8243; bottom_padding=&#8221;12&#8243; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221;&#8230;<\/p>\n","protected":false},"author":4,"featured_media":414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[32,495,502,33,496,497,27],"tags":[],"class_list":{"0":"post-9555","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-edr","8":"category-edr-problemas-conocidos","9":"category-edr-problemas-conocidos-abiertos","10":"category-epdr","11":"category-advanced-epdr-problemas-conocidos","12":"category-epdr-problemas-conocidos-abiertos","13":"category-soporte"},"_links":{"self":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/9555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/comments?post=9555"}],"version-history":[{"count":5,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/9555\/revisions"}],"predecessor-version":[{"id":9557,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/posts\/9555\/revisions\/9557"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/media\/414"}],"wp:attachment":[{"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/media?parent=9555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/categories?post=9555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cytomic.ai\/es\/wp-json\/wp\/v2\/tags?post=9555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}