Cytomic Endpoint protection does not update after you restart the computer following error 1603;30

Cytomic Endpoint protection does not update after you restart the computer following error 1603;30

• Advanced EPDR
• Advanced EDR

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Cytomic Endpoint Security protection does not update after you restart the client computer following error 1603;30.

Select the Update and restart now option within the pop-up window on the client endpoint:

If you select Remind later, the pop-up window will show again within 24 hours.

To force the pop-up window to appear, follow these steps:

1. Go to the Advanced EPDR/EDR console.
2. Click the Settings tab.
3. Select the Per-computer settings option from the left menu.
4. Select the desired settings’ profile.
5. Expand the Updates option and disable the Automatically update Advanced EPDR/EDR on computers option.
   
6. Make sure the computer or computers experiencing the upgrade issue are added to the Recipients field and click Save.
7. Wait for a few minutes.
8. Re-enable the Automatically update Advanced EPDR/EDR on computers option.
9. Go to the client endpoint and when the Update and restart now / Remind me later option pop-up window shows, and select the Update and restart now option.
10. Verify the protection version is updated.