Tech Support
Cytomic Data Watch
Advanced EDR
Cytomic Encryption
Advanced EPDR
Cytomic Insights
Cytomic Nexus
Cytomic Orion
Cytomic Patch
Cytomic SIEM Connect
+34 900 840 407
support@cytomic.ai
All support cards of
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EDR
Applications installed for a local user do not show in the Panda Patch Management pending installation list
Permissions required to enable the Advanced EPDR/EDR protection in macOS
Installation Requirements of Advanced EPDR/EDR products for Linux
Errors related to the computer encryption with Cytomic products
How to test if Cytomic protection is querying the cloud
Cytomic immediate and scheduled scans block
Connection error between hardware devices and SEG Smart View
Performance issues caused by the firewall infrastructure of Cytomic products
Performance issues and high CPU usage on Windows servers monitored by SysMon
Performance issues with Data Control Rules-based monitoring of files
AMSI detection technology issues with Cytomic products
Third-party antivirus programs disabled in Windows Security Center with Cytomic products
Issues with domain and URL categorization with IPv6 traffic
Blue screen (BSOD) caused by the firewall infrastructure of Cytomic products
Installation of Advanced EPDR/EDR on Linux with Secure Boot
Error messages during the installation of Advanced EPDR/EDR products
Computer restarts before the scheduled protection reinstallation time
Connection time-out errors when accessing certain HTTPS web pages
RAM and CPU usage in Advanced EPDR/EDR products
Advanced EPDR/EDR products not shown in Windows Security Center after upgrade
Unable to download WatchGuard Mobile Security from Google Play Store
Certificates required for Google Cloud Platform Linux gold images with Secure Boot
How to create an image for Windows persistent and non-persistent environments (VDI)
Issues with the reception of Outlook emails in Advanced EPDR/EDR
How to create an image for Linux persistent and non-persistent environments (VDI) with Advanced EPDR/EDR
Protection errors on Windows computers with multibyte character sets (MBCS)
Trj/RansomDecoy.A detection in Advanced EPDR/EDR
Backup operations fail in computers with Advanced EPDR/EDR products installed
Windows Blue Screen of Death crash (PSINProt.sys)
Advanced EPDR/EDR protection errors in domain controller servers
What are Indicators of Attack (IOA) in Advanced EPDR/EDR?
Information related to Network Attack Protection in Advanced EPDR/EDR
Cytomic Patch installation errors
Automatically uninstalled programs by Advanced EPDR/EDR
What is Audit Mode and how to configure it in Advanced EPDR/EDR?
What is the Vulnerability Assessment in Advanced EPDR/EDR?
What is Network Access Enforcement and how to configure it in Advanced EPDR/EDR
How to uninstall Advanced EPDR/EDR in Windows, Linux, macOS, iOS and Android
URLs and ports required for Advanced EPDR/EDR
Advanced EPDR/EDR Getting Started Best Practices
System requirements for Cytomic Insights
How to search for the Recovery Key with Cytomic Encryption
Create folder exclusions using system variables Cytomic Data Watch
Add support for Microsoft Office documents
How to install the protection from an EMM compatible
Log4j Remote Code Execution Vulnerability (CVE-2021-44228)
Requirements for the cache role settings
Install the agent of products based on Advanced EPDR/EDR on Windows, Linux, MacOS and Android
Installation requirements for Windows
How to configure Shadow Copies in products based on Advanced EPDR/EDR
How to enable Decoy Files in products based on Advanced EPDR/EDR
Installation of the client software on iOS without MDM
How does Remote Control work in products based on Advanced EPDR/EDR?
How does the Automatic Deletion of computers work in products based on Advanced EPDR/EDR?
What is the Risk Assessment feature present in products based on Advanced EPDR/EDR?
How can I find out the version of my Advanced EPDR/EDR?
How to view the malware detection details in Advanced EPDR/EDR?
Advanced EPDR/EDR compatible browsers
How to set up a password against unauthorized tampering
Automatic assignment to groups by IP in Advanced EPDR/EDR
How to disable alerts, add exclusions and view blocked items with Advanced EPDR/EDR
How to report issues related to Advanced EPDR/EDR from the web console
Advanced EPDR/EDR Guide for network administrators
How to fix errors in the protection and agent of Advanced EPDR/EDR
Requirements for the discovery of computers of Advanced EPDR/EDR
Advanced Protection for Windows, Linux and macOS
Communication errors when installing Advanced EPDR/EDR products
How does the Web Access Control protection work in Advanced EPDR/EDR products?
What are the predefined categories of the web access control of Advanced EPDR/EDR products?
Requirements for the proxy and language settings
How to whitelist Advanced EPDR for Mac system/kernel extensions using Jamf Pro 10.x
Installation of Advanced EPDR/EDR with centralized tools
How does the anti-exploit technology work in Advanced EPDR/EDR?
How do manual and automatic assignment of settings work
Manage the computers and devices of your organization with Advanced EPDR/EDR
How to enable and configure Two-Factor Authentication in Advanced EPDR/EDR
Creating exclusions for Advanced EPDR/EDR
Cannot upgrade this computer’s protection to the latest version (SHA-256)
How to manage tasks in Advanced EPDR/EDR?
How to remove unknown processes from the Advanced EPDR/EDR blocked items list
Windows 11 compatibility with Advanced EPDR/EDR
URLs required for Cytomic Patch
Error messages upon the installation of patches with Cytomic Patch
What is the computer encryption feature in Cytomic products?
Vendors and applications included in Cytomic Patch
Information regarding non-validated accounts in Cytomic Central
Errors upon installing Cytomic Encryption
Installation requirements for Cytomic Patch
Upgrade process of your network environment
Installation requirements of Cytomic Data Watch
Automatic discovery of computers
Syntax of the search function
What is the meaning of the status “No information”
What is Cytomic Encryption?
How to build searches compatible with the normalization process?
Tech Support
Cytomic Data Watch
Advanced EDR
Cytomic Encryption
Advanced EPDR
Cytomic Insights
Cytomic Nexus
Cytomic Orion
Cytomic Patch
Cytomic SIEM Connect