+34 900 840 407
support@cytomic.ai
BSOD while using voice and video applications
Related Products
- Advanced EPDR
- Advanced EDR
Tracking ID
WGUA-9805
Status
Open
Description
BSOD while using voice and video applications in protection versions v8.00.26.0000 to v8.00.26.0011.
For information on how to determine your protection version, see Knowledge Base article Find out your Advanced EPDR/EDR software version.
Solution
A hotfix is available to resolve this issue.
To apply the hotfix on the affected endpoint:
- Download and save this hotfix file to the endpoint: hf-wgua9805-wgua9925-nnsprv.exe
- Double-click the downloaded file. The hotfix does not require a restart of the endpoint.
However, under certain circumstances, you may be prompted to restart the computer to be fully applied. If you cannot restart the computer right away, select No when prompted.
Note: To install the unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
File Details
| File Name | Path | File Version | Modified Date | Included in Future Versions |
|---|---|---|---|---|
| NNSPRV.sys | C:\Windows\System32\Drivers\NNSPRV.sys | 7.0.0.441 | 16 septiembre 2026 | Yes v8.00.26.0012 |
Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:
| 32-Bit Architecture | 64-Bit Architecture | ||
|---|---|---|---|
| Registry Key | Value | Registry Key | Value |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_NNSPRV_8.00.26.X | Revision [REG_DWORD] 1 |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_NNSPRV_8.00.26.X | Revision [REG_DWORD] 1 |
|
|
Result [REG_DWORD]0 = Success 1 = Not Applied 2 = Error |
Result [REG_DWORD]0 = Success 1 = Not Applied 2 = Error |
|
