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Issues sending emails through QuickBooks
Related Products_
- Advanced EPDR
- Advanced EDR
Description_
Issues sending emails through QuickBooks on Windows 10 RS1 and Windows Server 2016.
Affects protection versions 8.00.26.X, 8.00.25.X and 8.00.24.X.
Workaround/Solution_
A hotfix is available to resolve this issue.
To apply the hotfix on the affected endpoint:
- Download and save this hotfix file to the endpoint: hotfix_psinolkaddin_gui.exe
- Double-click the downloaded file. The hotfix does not require a restart of the endpoint.
However, under certain circumstances, you might be prompted to restart the hotfix to be fully applied. If you cannot restart the computer right away, click No when prompted.
Note: To install the unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Verify Hotfix Application
To confirm the correct application of the hotfix, verify the values of these Registry keys:
| 32 bits Architecture |
64 bits Architecture |
||||
|---|---|---|---|---|---|
| Registry Key | Value | Result [REG_DWORD] | Registry Key | Value | Result [REG_DWORD] |
| HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSINOLKAddIn | Revision [REG_DWORD] 2 | 0 = Success 1 = Not Applied 2 = Error |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSINOLKAddIn | [REG_DWORD]
2 |
0 = Success 1 = Not Applied 2 = Error |
