Connection time-out errors when accessing certain HTTPS web pages

Connection time-out errors when accessing certain HTTPS web pages

• Advanced EPDR
• Advanced EDR

Issue ID: WGUA 1636
Status: Solved
Type of solution: Hotfix

Connection time-out errors when trying to access certain HTTPS webpages on endpoints with Advanced EPDR/EDR protections installed.

A hotfix is available to resolve this issue.

To apply a hotfix on the affected endpoint:

1. Download and save the hotfix file to the endpoint:
   HF-WGUA1636-nnsstrm.exe
2. Double-click the downloaded file.
3. The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.

NOTE: To install the unattended or silent version of the hotfix, click here.

Next, find all the changes the hotfix includes.

Affected versions
v8.00.22.0010, v8.00.22.0011, v8.00.22.0012, v8.00.22.0013 and v8.00.22.0014.
To see your Advanced EPDR/EDR product version, see this article.

File Details
The hotfix updates the following file:

Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys: