Protection errors in Advanced EPDR/EDR products
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Resolved
Type of solution_
Hotfix / v8.00.22.0025 and later
Symptoms_
Protection error in devices with Advanced EDR/EPDR Security products installed from the Advanced EDR/EPDR platform Status tab.
Solution_
- Download and save the hotfix file to the endpoint:
hf-wgua2680_diagnosticstatus.exe - Double-click the downloaded file.
- The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes_
Next, find all the changes the hotfix includes. On a general level, the hotfix application improves the mechanism of diagnostics and automatic repair of protection errors.
Protection version that includes the hotfix
v8.00.22.0025 and later.
To see your Advanced EDR/EPDR version, see this article.
File Details
The hotfix updates the following files:
| File name | Location | File version | Modification date |
| PSNWSC.dll | C:\Program Files (x86)\Panda Security\WAC\PSNWSC.dll | 4.0.18.1 | January 16, 2024 |
| PKNMDT.dll | C:\Program Files (x86)\Panda Security\WAC\PKNMDT.dll | 4.6.4.107 | March 6, 2024 |
| PSNCSysAction.exe | C:\Program Files (x86)\Panda Security\WAC\PSNCSysAction.exe | 8.0.22.24 | March 18, 2024 |
| PSANModAdiag.dll | C:\Program Files (x86)\Panda Security\WAC\PSANModAdiag.dll | 4.0.17.4 | April 4, 2024 |
| PSANModCtrlCfg.dll | C:\Program Files (x86)\Panda Security\WAC\PSANModCtrlCfg.dll | 4.0.19.1 | April 3, 2024 |
| WADiag.dll | C:\Program Files (x86)\Panda Security\WAC\WADiag.dll | 4.5.12.4 | May 28, 2024 |
Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:
| 32 bits Architecture | 64 bits Architecture | ||
|---|---|---|---|
| Registry Key | Value | Registry Key | Value |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery | Revision [REG_DWORD] 2 |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery | Revision [REG_DWORD] 2 |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery | Result [REG_DWORD]
0 = Success |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery | Result [REG_DWORD]0 = Success 1 = Not Applied 2 = Error 9 = On Reboot Operation |
