Issues with temporary files created when users work simultaneously with Office applications

Issues with temporary files created when users work simultaneously with Office applications

• Advanced EPDR
• Advanced EDR

Resolved in Hotfix / v.8.00.24.X

Issues with temporary files created when users work simultaneously with Office applications. These .tmp files cumulate and cannot be deleted because they are in use by the Advanced EPDR/EDR file protection.

A hotfix is available to resolve this issue.

To apply a hotfix on the affected endpoint:

1. Download and save the hotfix file to the endpoint: hf-ker1165-pskxs-temporaryhandles.exe
2. Double-click the downloaded file.
3. The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart.
   Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.

Next, find all the changes the hotfix includes.

Affected versions

Protections from  v8.00.23.0000 to v8.00.23.003.
To see your Advanced EPDR/EDR product version, see this article.

File Details

The hotfix updates the following file:

Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys: