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Slowdown during the Windows operating system start process

Related Products_
  • Advanced EPDR
  • Advanced EDR
Issue Status_

Open

Symptoms_

Slowdown during the Windows operating system start process, mainly, but not only, on Windows Server 2025.

Solution_

Apply the available hotfix on the affected endpoint.

  1. Download and save the hotfix file to the endpoint:
    hf-ker1807-pskrtfremoval.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes_

Next, find all the changes the hotfix includes.

Affected Versions

Protection versions between v8.00.23.0000 and v8.00.24.0001.
To see your Advanced EPDR/EDR product version, see this article.

Version that includes hotfix

This hotfix will be included in future protection version v8.00.25.0000.

File Details

The hotfix removes this file:

 

File name Location File Version Modified Date Hotfix to be included in future versions?
PSKRTF.dll C:\Program Files (x86)\Panda Security\WAC\PSKRTF.dll Yes
v8.00.25.0000

Verify Hotfix Application

To confirm the correct application of the hotfix, verify the values of these Registry keys:

32 bits Architecture 64 bits Architecture
Registry Key Value Registry Key Value
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal Result [REG_DWORD]

0 = Success
1 = Not Applied
2 = Error

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal Result [REG_DWORD]

0 = Success
1 = Not Applied
2 = Error