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Slowdown during the Windows operating system start process
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Open
Symptoms_
Slowdown during the Windows operating system start process, mainly, but not only, on Windows Server 2025.
Solution_
Apply the available hotfix on the affected endpoint.
- Download and save the hotfix file to the endpoint:
hf-ker1807-pskrtfremoval.exe - Double-click the downloaded file.
- The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes_
Next, find all the changes the hotfix includes.
Affected Versions
Protection versions between v8.00.23.0000 and v8.00.24.0001.
To see your Advanced EPDR/EDR product version, see this article.
Version that includes hotfix
This hotfix will be included in future protection version v8.00.25.0000.
File Details
The hotfix removes this file:
File name | Location | File Version | Modified Date | Hotfix to be included in future versions? |
PSKRTF.dll | C:\Program Files (x86)\Panda Security\WAC\PSKRTF.dll | – | – | Yes v8.00.25.0000 |
Verify Hotfix Application
To confirm the correct application of the hotfix, verify the values of these Registry keys:
32 bits Architecture | 64 bits Architecture | ||
Registry Key | Value | Registry Key | Value |
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal | Revision [REG_DWORD]
1 |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal | Revision [REG_DWORD]
1 |
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal | Result [REG_DWORD]
0 = Success |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSKRTF_Removal | Result [REG_DWORD]
0 = Success |