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Issues affecting remote actions for mobile devices with Advanced EPDR/EDR

Related Products_
  • Advanced EPDR
  • Advanced EDR
Issue Status_

Resolved

Symptoms_

Remote actions on mobile devices with Advanced EPDR/EDR such as LocateSnap the thiefRemote alarmLock and Wipe data do not work. What’s more, remote configuration changes are not pushed in real-time, but within 24 hours.

Solution_

Product backend deployed.