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Advanced EPDR/EDR notifications are not shown on the local endpoint

Related Products_
  • Advanced EPDR
  • Advanced EDR
Issue Status_

Resolved in: Protection version 8.00.25.0002. For earlier versions, apply hotfix available.

Description_

Advanced EPDR/EDR notifications such as those related to malware detection, programs blocked, etc. are not shown on the local endpoint.

Solution_

The solution to this issue is included in protection version 8.00.25.0002. For earlier versions, apply the available hotfix on the affected endpoints:

To apply a hotfix on the affected endpoint:

  1. Download and save the hotfix file to the endpoint: hf-wgua5280-corporate-multimedia-mode.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart.
    Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.

Release Notes

Next, find all the changes the hotfix includes.

Affected versions

Protections from  v8.00.20.0000 to v8.00.24.0001.
To see your Advanced EPDR/EDR product version, see this article.

File Details
The hotfix updates internal configuration.

Verify Hotfix Application

To confirm the correct application of the hotfix, verify the values of these registry keys:

32 bits Architecture 64 bits Architecture
Registry Key Value Registry Key Value
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode Result [REG_DWORD]

 

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode Result [REG_DWORD]

 

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation