Advanced EPDR/EDR notifications are not shown on the local endpoint
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Resolved in: Protection version 8.00.25.0002. For earlier versions, apply hotfix available.
Description_
Advanced EPDR/EDR notifications such as those related to malware detection, programs blocked, etc. are not shown on the local endpoint.
Solution_
The solution to this issue is included in protection version 8.00.25.0002. For earlier versions, apply the available hotfix on the affected endpoints:
To apply a hotfix on the affected endpoint:
- Download and save the hotfix file to the endpoint: hf-wgua5280-corporate-multimedia-mode.exe
- Double-click the downloaded file.
- The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart.
Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes
Next, find all the changes the hotfix includes.
Affected versions
Protections from v8.00.20.0000 to v8.00.24.0001.
To see your Advanced EPDR/EDR product version, see this article.
File Details
The hotfix updates internal configuration.
Verify Hotfix Application
To confirm the correct application of the hotfix, verify the values of these registry keys:
32 bits Architecture | 64 bits Architecture | ||
Registry Key | Value | Registry Key | Value |
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode | Revision [REG_DWORD]
1 |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode | Revision [REG_DWORD]
1 |
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode | Result [REG_DWORD]
0 = Success |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Corporate_Multimedia_Mode | Result [REG_DWORD]
0 = Success |