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Panda Endpoint Security immediate and scheduled scans blocked

Related Products_
  • Advanced EPDR
  • Advanced EDR
Issue Status_

Open

Symptoms_

A hotfix is available to resolve this issue.

Solution_

A hotfix is available to resolve this issue.

To apply a hotfix on the affected endpoint:

  1. Download and save the hotfix file to the endpoint: hf-wgua5422-wascanner-ndkapianalysis.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require that the computer restart. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart.

Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.

Release Notes_

Next, find all the changes the hotfix includes.

Affected versions
Protection versions between v8.00.24.0000 and v8.00.24.0001.
To see your Advanced EPDR/EDR product version, see this article.
Version to include hotfix

This hotfix will be included in the future protection version v8.00.25.0000.

File Details
The hotfix updates the following file:

 

File name Location File Version Modified Date Hotfix to be included in future versions?
NdkApi.Analysis.dll C:\Program Files (x86)\Panda Security\WAC\NdkApi.Analysis.dll 4.0.21.1 May 2nd, 2025 Yes
v8.00.25.0000

Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:

32 bits Architecture 64 bits Architecture
Registry Key Value Registry Key Value
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_WAScanner_NdkApiAnalysis Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_WAScanner_NdkApiAnalysis Revision [REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_WAScanner_NdkApiAnalysis Result [REG_DWORD]

 

0 = Success
1 = Not Applied
2 = Error

9 = On Reboot Operation

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_WAScanner_NdkApiAnalysis Result [REG_DWORD]

 

0 = Success
1 = Not Applied
2 = Error

9 = On Reboot Operation