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Errors upon installing Cytomic Encryption
Related Products_
- Cytomic Encryption
Situation_
During the installation of Cytomic Encryption, you may encounter errors. These errors are visible from the Cytomic Platform administration console, within the Encryption menu, in the Status widget, by clicking Error installing and then selecting the computer with error.
Typology of errors_
These are the error messages you may encounter during the installation of Cytomic Encryption and their description:
| Error message | Description |
| Unable to download | Installer not available |
| Unable to download | Corrupted file |
| Not enough disk space | Not enough space disk space |
If the problem persists, please report your case to our Technical Support team.
- Download and run Cytomic Support Information.
- Accept the license agreement and click the Tools tab.
- Now, run the Enable/Disable Advanced Logs tool and follow the wizard through.
- Then, from the computer returning the error message, right-click on the Cytomic icon and select Sync. Wait for a few moments.
- Return to the Cytomic Support Information window and now, from the General tab, click Collect Support Information.
- Follow the wizard through and tick Save to local, do not send.
- Send the resulting file to Technical Support.
