+34 900 840 407
support@cytomic.ai

What is the meaning of the status “No information” displayed at the administration console?

Related Products_
  • Cytomic Patch
Situation

The Cytomic administration console displays “No information” in status of endpoints

Explanation

This could be due to any of the following reasons:

  • The endpoint has not sent the status information to the administration console yet. It is necessary to wait until the endpoint communicates the new information via the agent to the console.
  • The version installed on the endpoint cannot report information regarding modules which are not supported. In this case, it is necessary to update the agent and/or the protection.
  • The installation of the module is still in progress.