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Backup operations fail in computers with Advanced EPDR/EDR products installed
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
- Tracking ID: WGUA 566
- Status: Resolved
- Type of solution: Hotfix
Symptoms_
Windows endpoints with Advanced EPDR/EDR protection versions 8.00.21.XXXX or 8.00.22.XX12 can experience issues when trying to perform backup copies.
Solution_
A hotfix is available to resolve this issue.
To apply a hotfix on the affected endpoint:
- Download and save the hotfix file to the endpoint: hotfix_shadowcopies_gui_8.00.21.x.exe
- Double-click the downloaded file.
- If prompted, to fully apply the hotfix, restart the endpoint.
Note: To download an unattended or silent version of the hotfix, click here.
