RAM and CPU usage in Advanced EPDR/EDR products
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Issue ID: WGUA 1796
Status: Solved
Type of solution: Hotfix
Symptoms_
High RAM and CPU usage on endpoints with Advanced EPDR/EDR Windows protection versions v8.00.21.0012, v8.00.21.0013 and v8.00.21.0014 installed.
Solution_
A hotfix is available to resolve this issue.
To apply a hotfix on the affected endpoint:
- Download and save the hotfix file to the endpoint:
HF-WGUA1796-psncnotifmgr.exe - Double-click the downloaded file.
- If prompted, to fully apply the hotfix, restart the endpoint.
NOTE: To install the unattended or silent version of the hotfix, click here.
Release Notes_
Next, find all the changes the hotfix includes.
Affected versions
v8.00.22.0012, v8.00.22.0013 and v8.00.22.0014.
To see your Advanced EPDR/EDR product version, see this article.
File Details
The hotfix updates the following file:
| File name | Location | File Version | Modified Date | Protection Version including Hotfix |
| PSNCNotifMgr.dll | C:\Program Files (x86)\Panda Security\WAC | 4.0.18.2 | July 24th, 2023 | v8.00.22.0022 |
Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:
| 32 bits Architecture | 64 bits Architecture | ||
| Registry Key | Value | Registry Key | Value |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSNCNotifMgr\Result | 0=Success 1=Not Applied 2=Error 9=Pending Reboot |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSNCNotifMgr\Result | 0=Success 1=Not Applied 2=Error 9=Pending Reboot |
