Computer restarts before the scheduled protection reinstallation time
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Issue ID:
Status: Open
Type of solution: N/A
Introduction_
The agent and protection of Advanced EPDR/EDR products can be reinstalled remotely from the management console to solve certain issues. This operation requires restarting the computer after the protection reinstallation process. You can either choose to reinstall the protection immediately – which restarts your computer after one minute – or to delay the installation for a certain time. In this case, the computer’s protection is reinstalled and restarted according to the time scheduled by the administrator. For more information, see this article.
Symptoms_
The administrator configures to delay the protection reinstallation but the remote computer restarts immediately, ignoring the time scheduled from the Advanced EPDR/EDR console. This issue only affects computers with no users logged in.
Solution_
The solution to this issue is to be included in future agent versions.
