+34 900 840 407
support@cytomic.ai
Third-party antivirus programs disabled in Windows Security Center with Advanced EDR/EPDR products
Related Products_
- Advanced EPDR
- Advanced EDR
Issue Status_
Tracking ID: WGUA 2243
Status: Resolved
Type of solution: Hotfix
Symptoms_
Third-party antivirus programs are disabled in Windows Security Center when Advanced EDR/EPDR products are installed.
Solution_
Apply the available hotfix on the affected endpoint.
- Download and save the hotfix file to the endpoint:
hf-wgua-2243-2246-waconf-amsi-wsc.exe - Double-click the downloaded file.
- The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes_
Next, find all the changes the hotfix includes.
Affected Versions
From v8.00.22.0010 to v8.00.22.0022.
To see your Advanced EDR/EPDR product version, see this article.
File Details
The hotfix updates the following file:
| File name | Location | File Version | Modified Date | Hotfix to be included in future versions? |
|---|---|---|---|---|
| WAConf.dll | C:\Program Files (x86)\Panda Security\WAC\WAConf.dll (8.00.21.X Protections) | 4.6.17.4 | November 15th, 2023 | Yes v8.00.22.0023 |
| WAConf.dll | C:\Program Files (x86)\Panda Security\WAC\WAConf.dll (8.00.22.X Protections) | 4.6.18.3 | November 14th, 2023 | Yes v8.00.22.0023 |
Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:
| 32 bits Architecture | 64 bits Architecture | ||
|---|---|---|---|
| Registry Key | Value | Registry Key | Value |
| HKEY_LOCAL_MACHINE\SOFTWARE \Panda Software\Setup\Hotfix history\HF_WAConf_AMSI_WSC | Revision [REG_DWORD] 1 | HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_WAConf_AMSI_WSC | [REG_DWORD]
1 |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_WAConf_AMSI_WSC | Result [REG_DWORD]
0 = Success |
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_WAConf_AMSI_WSC | Result [REG_DWORD]0 = Success 1 = Not Applied 2 = Error 9 = On Reboot Operation |
