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Performance issues caused by the firewall infrastructure of Advanced EDR/EPDR products

Related Products_
  • Advanced EPDR
  • Advanced EDR
Issue Status_

Tracking ID: WGUA-2152, WGUA-2320
Status: Resolved
Type of solution: Hotfix

Symptoms_

Performance issues caused by the firewall infrastructure of Advanced EDR/EPDR products. This issue may occur with any of these protections enabled on the affected endpoint: Advanced Protection, web protection, firewall protection, and web filtering protections.

Solution_
  1. Download and save the hotfix file to the endpoint:
    hf-wgua-2152-2320-nnsstrm-tcpsession.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Release Notes_

Next, find all the changes the hotfix includes.

Affected versions
Protections between v8.00.22.0010 and v8.00.22.0023. To see your Advanced EDR/EPDR product version, see this article.

File Details
The hotfix updates the following file:

File name Location File Version Modified Date Hotfix to be included in future versions?
NNSSTRM.sys C:\Windows\System32\Drivers\NNSStrm.sys 7.0.0.410 December 20th, 2023 Yes. Future Releases higher than v8.00.22.0023

Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:

32 bits Architecture 64 bits Architecture
Registry Key Value Registry Key Value
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_NNSSTRM_TCPSession Revision [REG_DWORD]
1
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_NNSSTRM_TCPSession Revision
[REG_DWORD]1
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_NNSSTRM_TCPSession Result [REG_DWORD]

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_NNSSTRM_TCPSession Result
[REG_DWORD]0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation